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How to Replace a Stolen or Lost Medicare Card

Steven Mott by Steven Mott | Licensed since 2012
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This article was updated on: 11/16/2016

As a beneficiary, your Medicare card is one of the most important documents you own because it provides proof that you have Medicare coverage. If you’re enrolled in Original Medicare and your Medicare card is lost or stolen, you can request a replacement card through Social Security Administration (SSA) or the Railroad Retirement Board (RRB).

Replacing your Medicare card is a pretty straightforward process, and you have a couple options for doing so, depending on how quickly you need proof of coverage. Read on to learn how to request your replacement red, white, and blue Medicare card.

Requesting a replacement of your stolen or lost Medicare card

You can request a replacement Medicare card in any of the following ways:

  • Request a replacement Medicare card online by visiting the Social Security website. You can submit a request through your “my Social Security” account; if you don’t have an account you can create one through the website.
  • Call the Social Security Administration at 1-800-772-1213, Monday through Friday, from 7AM to 7PM (for TTY assistance, call 1-800-325-0778).
  • Request a new Medicare card in person at the Social Security office nearest your home.
  • If you worked for a railroad, request a replacement Medicare card through the Railroad Retirement Board by calling the RRB at 1-877-772-5772, Monday through Friday, from 9AM to 3:30PM. TTY users may call 1-312-751-4701.

Your Medicare replacement card should arrive by mail about 30 days after you submit the request. Make sure that Social Security (or the RRB) has the correct address in its records, since it will be mailed to the address on file.

Requesting an expedited replacement of your stolen or lost Medicare card

You can request to receive a letter to use as temporary proof of Medicare coverage, while you wait for your new Medicare card to arrive. You should get this letter in the mail in about 10 days.

If you need proof of your Medicare coverage immediately for your doctor or for a prescription, you can visit a Social Security or Railroad Retirement Board office in person.

Replacing a stolen or lost Medicare card for your Medicare plan

If you are enrolled in a Medicare plan, such as a Medicare Advantage, Medigap, or Medicare Supplement plan, you may have a membership card that is separate from your Medicare card for Original Medicare. If you lose your plan membership card, you should contact the plan directly. In this situation, you wouldn’t request a replacement card through Social Security or the RRB.

If you have any questions about using your Medicare card, I’m here to help. You can learn about my background below in my profile. If you’d like more information on other Medicare plans, we can set up a time to talk by phone or email; just use the links below. Or, you can use our Compare Plans buttons to browse plan options on your own. To get assistance more quickly, just call us at the number below to reach me or another one of our licensed insurance agents.

Call Medicare.com’s licensed insurance agents at 1-844-847-2660, TTY users 711; Monday through Friday, 8AM to 8PM ET.

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