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Jory Cross

Jory Cross

9.2 out of 10

customer rating (268 votes) ?

110 customer reviews for Jory

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Provided helpful information
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Clear and concise answers
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Courteous and respectful

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110 customer reviews for Jory

o o o o o
Provided helpful information
o o o o o
o o o o o
Clear and concise answers
o o o o o
Courteous and respectful

I was so impressed that I gave his name and number to two of my friends. I never felt the least bit pressured and he was very patient with me. Barbara D, Springfield, OH Read more customer reviews Read more reviews

More about Jory

I have spent the last 10 years of my life focused on helping others through challenging times in their life, whether it be marriage issues, financial issues, or just simply helping to provide directions. In that same vein, I love what I am doing with eHealth: Providing Medicare beneficiaries a safe place to turn to get honest feedback, with unbiased recommendations, in a relaxed, no-pressure environment. I love taking something that can be incredibly overwhelming and making it relatively effortless. I walk people through the decision-making process so that they are confident in the plan they ultimately choose.

Three words that describe me:

Patient, understanding, and honest.

Favorite thing to do when not at work:

Work with families in planning their future.

Favorite place to visit and why:

Panama. I had an amazing time there, from snorkeling in the Atlantic Ocean to cruising through dirt roads in the jungle. Most amazing place there is an old pirate fort called Fort San Lorenzo. Amazing history in Panama.

What I like most about helping people find the right Medicare plan options:

Typically, when people call me, they are at the breaking point with their plan options. They have talked to several insurance companies and hear one thing, their friends are telling them another, and Internet blogs are saying something different. At this point, anyone would be confused and frustrated. What I find is most of these sources of information are all FEAR-based decision making. They are trying to scare you into a plan or scare you away from other plans. What I enjoy doing is explaining the options from a factual perspective. I explain how the plans work with Medicare, what the benefits are, and simply educate the beneficiary so he or she can make an educated decision. Because let’s face it: Every individual is different, and the plan that is working great for your friend might not be the right plan for you.

Other Favorites:

Sports team: the Seattle Seahawks
Movie: Seven Brides for Seven Brothers
Author: John Maxwell
Quote: E + R = O (Event + Response = Outcome) I believe if we decide what the outcome is what we desire, it won’t matter what life events get thrown at us. We just need to learn to respond to the event to get the outcome we want.

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Medicare articles by Jory

What does a formulary in a Medicare Part D Prescription Drug Plan mean?

Medicare requires that every private insurance company approved to offer Medicare Part D Prescription Drug Plans provide a certain minimum level of coverage. However, the individual companies have some flexibility in deciding which prescription drugs they... Read more

Balance Exercises for Seniors

Falls are a serious issue for older people. According to the Centers for Disease Control and Prevention (CDC), one-fourth of all aging adults fall each year, and falling once increases your chance of falling again by 200%. How serious are falls? Over... Read more

A Caregiver’s Guide to Understanding Dementia

Are you a caregiver for a loved one with dementia? It may help to gain an understanding of this condition and learn how dementia is defined. What is dementia? The National Institute on Aging (NIA) defines dementia as "the loss of cognitive functioning –... Read more

What is the Treatment for Diabetes?

Diabetes is a disease where your body doesn't adequately control blood sugar (glucose) levels, because it doesn't produce enough of the insulin hormone or doesn't use the hormone efficiently, according to the National Library of Medicine. The National... Read more

Medicare Coverage of Diabetes

According to the Centers for Disease Control and Prevention (CDC), about 29 million Americans suffer from diabetes, or approximately 9.3% of the population (all ages in 2012). The Centers for Medicare & Medicaid Services (CMS) says that diabetes is a... Read more

Is My Doctor Covered by Medicare?

You may have concerns about finding a Medicare-approved doctor so you can maximize coverage, get help filing claims, and reduce your out-of-pocket expenses. Medicare Part B (medical insurance) covers medically-necessary services or covered preventive tests... Read more

Caring for Someone with Huntington’s Disease

According to the National Institute of Neurological Disorders and Stroke (NINDS), Huntington's disease (HD) is an inherited disorder that causes brain cells (neurons) to progressively break down. This means that the symptoms of Huntington's disease (HD) get... Read more

What is the Medicare Beneficiary Ombudsman?

Have you ever wanted to: File a complaint or grievance with Medicare Get help figuring out how your Medicare coverage will help pay for your medical costs Or get answers to other questions about the program? You're not alone. As a Medicare... Read more

What Are My Rights to a Fast Appeal?

If you are enrolled in a Medicare Advantage plan or Medicare health plan, you can ask for a fast appeal if you’re receiving Medicare services from a facility or health-care agency and you think your Medicare-covered services are ending too soon. Your right... Read more

Medicare Coverage of Colon Cancer

According to the Centers for Disease Control and Prevention (CDC), the risk of developing colon cancer increases dramatically as people age. More than ninety percent of patients were 50 years of age or older when they were first diagnosed. Besides age,... Read more

Does Medicare Cover Macular Degeneration?

If you are a Medicare beneficiary and have been diagnosed with macular degeneration, you will be relieved to know that Medicare may cover certain diagnostic tests and treatments for age-related macular degeneration. The drugs and services Medicare may cover... Read more

Does Medicare Cover Walkers?

Has your doctor or other health-care practitioner recommended you use a walker or other device to help you move around? If you are a Medicare beneficiary enrolled in Original Medicare (Part A and Part B), your Part B benefits may help with some of the costs... Read more

What Medicare Advantage Plans Does UnitedHealthcare Have?

If you are currently enrolled in Original Medicare (Part A and Part B), you may be interested in learning more about Medicare Advantage plans, which may cover Medicare benefits beyond the federal program. Unlike Original Medicare, Medicare Advantage plans... Read more

New to Anthem Medicare? Here’s What You Need to Know

Whether you are looking for Anthem Medicare Advantage plans, Anthem Medicare Part D Prescription Drug Plans, or Anthem Medicare Supplement (Medigap) plans, or if you've recently enrolled in an Anthem Medicare plan, here are some tips to help you... Read more

How Can I Find Healthcare Providers Who Accept Anthem Medicare Plans?

Are you enrolled in an Anthem Medicare Advantage plan or Anthem Medicare Part D Prescription Drug plan? You may be required to use providers and pharmacies who participate in Anthem's network in order to access plan benefits and minimize your... Read more

What Medicare Plans Does WellCare Offer?

Whether you're new to Medicare or exploring your coverage options, Wellcare offers a variety of Medicare plans to suit your needs. To start, it may be helpful to understand the different "parts" of Medicare and how they work together. The Medicare program... Read more

Is a Coventry Medicare Advantage Prescription Plan the Same as a Standalone Medicare Prescription Drug Plan?

If you're unsure about how Medicare Part D prescription drug coverage works with Coventry Medicare Advantage plans and other Coventry Medicare plans, you're not alone. Medicare prescription drug coverage is available under the Medicare program in two... Read more

Are My Prescription Drugs Covered by My Coventry Plan?

If you're a Medicare beneficiary who needs prescription drug coverage, it's important to make sure that the plan you enroll in covers your current medications, or your costs could be much higher. If you're currently enrolled in a Coventry Medicare Advantage... Read more

Is a Medicare Advantage Prescription Drug Plan from Humana the Same as a Standalone Medicare Prescription Drug Plan from Humana?

Understanding your coverage under the Medicare program is an important first step in understanding the benefits available through Medicare Prescription Drug Plans and Medicare Advantage plans from Humana. The Medicare program is divided into four parts:... Read more

How to Appoint a Personal Representative to Help File Your Appeals and Grievances

As a Medicare beneficiary, you have the right to request an appeal of decisions made by your Medicare health plan, or to file a grievance about the care or treatment you received from a Humana provider or other provider while you are enrolled in a... Read more

New to Aetna? Here’s What You Need to Know

If you've recently enrolled in an Aetna Medicare plan, this information will help you understand the enrollment process and how to get the most out of your new plan. When will I get information about my Aetna Medicare plan? After you enroll in a... Read more

Medicare Enrollment Periods (Infographic)

You can only enroll, disenroll, or make changes to your Medicare coverage during certain times, so it's important to know when those periods occur. Some Medicare enrollment periods take place when you're first eligible for Medicare. There are also periods... Read more

Does Medicare Cover Celexa?

Celexa (generic name: citalopram) is a type of antidepressant medication known as a selective serotonin reuptake inhibitor (SSRI), according to the National Institutes of Health's Medline Plus website. Generally, Original Medicare (Part A and Part B) include... Read more

Does Medicare Cover Hepatitis C Treatment?

Medicare covers a variety of diagnostic services, preventive care, and treatment options for beneficiaries with hepatitis C. According to the National Institutes of Health, hepatitis C is a viral condition that causes chronic inflammation in the liver. For... Read more

Does Medicare Cover Knee Braces?

Medicare Part B covers knee braces when medically necessary as it is considered to be durable medical equipment. To be covered, the brace must first be deemed medically necessary and ordered by your health-care provider. Secondly, the type of brace has to... Read more

Medicare and Dental Coverage Explained

Does Medicare cover dental services? If you’re wondering whether Medicare offers dental coverage, the answer is, “It depends.” Dental coverage is limited under Original Medicare, and you won’t be covered for most routine dental services. However,... Read more

Does Medicare Cover Stair Lifts for the Home?

Various types of durable medical equipment are covered under Medicare Part B. However, equipment and services primarily used for self-help, convenience, or personal comfort don’t fit into Medicare’s definition of medically necessary durable medical... Read more

What Is SilverSneakers?

SilverSneakers is an exercise program specifically designed for older adults with the goal of keeping you engaged and interested through fun and social activities. Enjoyable fitness activities may encourage older adults to stay healthier in the long... Read more

Does Medicare Cover HCTZ/Triametrene?

Original Medicare (Part A and B) typically doesn't cover prescription drugs that you take at home. Most of the time, you'd need a Medicare plan that includes prescription drug coverage to help you cover the costs of prescription drugs like triamterene and... Read more

Does Medicare Cover Elavil?

Original Medicare (Part A and B) does not typically cover prescription drugs like Elavil that you normally would take at home. However, you may be able to get your prescriptions covered if you enroll in a Medicare plan that includes prescription drug... Read more

Medicare and Viagra

Original Medicare, Part A and Part B, provides limited coverage of prescription drugs. Some drugs, like Viagra, aren't covered by Original Medicare. If you would like coverage for your medications, you can enroll in a Medicare Advantage Prescription Drug... Read more

Does Medicare Cover Aricept?

Aricept, or its generic form Donepezil, is a type of drug called an enzyme blocker. According to the Food and Drug Administration, this drug may be prescribed to treat confusion and dementia in Alzheimer’s patients. If you have Original Medicare (Part A... Read more

Does Medicare Cover Knee Replacement Surgery Costs?

Knee replacement surgery, along with hip replacement, are the most common types of surgery for those enrolled in the Medicare program, according to the Centers for Medicare & Medicaid Services. More than 400,000 Medicare beneficiaries had knee or hip... Read more

What to Do If You’re New to Medicare

I get a lot of calls from people who are close to turning 65 (or are already 65), asking what they need to do to get set up with Medicare. With so many options available to Medicare beneficiaries, it can be overwhelming - but once you understand your basic... Read more

Medicare and Veterans Affairs (VA) Benefits

If you have Veterans Affairs (VA) health coverage, you are not required to enroll in Medicare–but it may be a good idea to do so. Signing up for Original Medicare, Part A and Part B, will give you broader coverage when it comes to the doctors, hospitals,... Read more

Medicare Made Easy

Most people who are applying for Original Medicare (Part A and Part B) are learning about their Medicare coverage options for the first time. This includes individuals who are age 65 and older, as well as those under 65 who qualify due certain disabilities or... Read more

Medicare in Georgia

While shopping for Medicare in Georgia, Medicare.com can assist you with finding a plan that best suits your needs. First, you may want to learn what may be available in your state (however, availability of some Medicare plan options can vary from county to... Read more

Medicare in Illinois

Looking for Medicare insurance in Illinois can be easy with Medicare.com. Let us be your resource for all things Medicare. First, take a look at this overview of Medicare options for people living in Illinois. About Medicare in Illinois Medicare... Read more

Medicare Annual Election Period Cheat Sheet

This cheat sheet can help clarify some of Medicare’s basic information to help you understand the options available to you. Enrollment periods for Original Medicare These enrollment periods may be used to enroll in Original Medicare, Part A and Part... Read more

Medicare Enrollment Periods

If you’re new to Medicare, you may have a lot of questions about Medicare enrollment and when you can make changes to your Medicare coverage. The answer depends in part on the type of Medicare coverage you’re enrolling in: Original Medicare (Part A... Read more

Medicare Supplement (Medigap) Plans

Original Medicare, Part A and B, pays for many of your health-care services and supplies, but it doesn’t pay for everything. That’s why you may want to consider getting a Medicare Supplement plan, also called Medigap. Unlike Original Medicare, a Medicare... Read more

Customer reviews of Jory

Mr. Jory Cross could not have been more helpful. . He was extremely knowledgeable more so than anyone I have talked to. Based on the information he gave me I definitely will be getting back in touch with him. Thanks Jory!!!
Anonymous, Salem, OH

I wish all representatives and/or people that deal with seniors and the public was as patient and precise as Jory. He is a gem. Thanks for his kindness.
Anonymous, Detroit, MI

Jory was extremely polite and professional. I really didn't know anything about medicare plans and he answered all my questions and led me to the plan that I feel best suits me.
Anonymous, Hemet, CA

Jory was very helpful and provided me with information that I needed.
Female, 75, Ottumwa, IA

Female, 66, Aberdeen, MD

It was my 2nd year I called Jory who is very polite and helpful. Always gives me choices to compare and makes sure we get the best for what we need. Very patient, pleasure to talk to.
Edith D, Marietta, GA

Jory Cross is an excellent broker. He is pleasant, concise, patient, and respectful. Choosing the best medicare plan can be intimidating and stressful, but because of Jory's helpfulness and knowledge I feel confident that I have made the right choices.
Kathy S, Chicago, IL

This is my third year to deal with Jory. He is very helpful and so far my trust in him has not faltered. He is very knowledgeable and I trust him.
Iva C, Plano, TX

He was Excellent
Lavata H, Millington, TN

Jory, was so pleasant , put me at ease, answered all my questions,saved me a lot of money,and could not have been more helpful.
Diane D, Langhorne, PA

Jory C. was professional and patient with my numerous questions. He was able to explain in a manner that I understood, exactly what was beneficial about the different plans we thought should be considered, given my situation. I was very comfortable with my final decision.
Ronnie B, Glendale, AZ

Thank you for the good work in signing me up. Keep up the great work. Gary Johnson
Male, 64, Tempe, AZ

Anyone who can answer all of my questions have the patience of Job.
Male, 65, Memphis, TN

Jory was very helpful and provided me with information that I needed.
Anonymous, Irving, TX

Rory has been my sole rep for eHealth after two false attempts last Feb. I was pressured initially by someone pushng ***. Very annoying!
Anonymous, Jacksonville, FL

Very qualified
Shelby R, Monroe, GA

Excellant employee for you have reccomended him to many of my friends, he is an asset to your company
Anonymous, Wildwood, GA

Jory sounded like a person you would like for a friend.
Anonymous, Henrico, VA

Jory Cross was very helpful, polite and a joy to work with! He was super nice!
Brenda V, Leesburg, FL

Jory was very helpful, on-time and efficient and I appreciated his efforts to clearup this confusing medicare thing.
Robb J, Austin, TX

Jory was extremely helpful. I have talked with him in the past and am always impressed with his knowledge.
Carolyn M, Cos Cob, CT

Very Knowledgeable, very concise and patient, and kind. He helped me as I had many questions and called a few times. I am referring him and your company to all my friends and anyone in need.
James R, Wildwood, GA

He really helped me uhderstand insurance better, since my husband use to always handle it & is now deceased so I have to do this primarily on my own.
Anonymous, Fayetteville, NC

He was very good. We just wanted to talk it over and will call him back tuesday.
Arturo P, Houston, TX

He was very patient with all of my questions.
Anonymous, Glendale Heights, IL

Anonymous, Homer, NY

Jory was great-very thorough and smart about the plans!
Anonymous, Cookeville, TN

Great rep
Anonymous, Palm City, FL

Thanks Jory Cross for helping me navigate thru a very difficult process!!!!!!
Anonymous, Street, MD

Representative was very knowledgeable and friendly. I actually enjoyed talking about insurance !
Anonymous, Panama City, FL

Jory Cross's service to me was excellent!
Anonymous, North Port, FL

Anonymous, Charlotte, NC

Jory was extremely pleasant and helpful. Very patient and knowledgeable. I will call him shortly for health coverage for my husband.
Anonymous, Avon Park, FL

He was very professional and a great person to speak to.. Very caring.
Anonymous, Tinley Park, IL

Confusing period in my life and everyone I spoke to had different opinions or didn't know so I needed help. Jory was able and patient
Anonymous, Hoffman Estates, IL

Very helpful in finding me the right plan, also emailed me the different plans. No other companies representatives that I called suggested email, they are mailing me the information. Very knowledgeable!!
Anonymous, Wyoming, MI

When I spoke with Jory I knew nothing about what coverage was available or what I might need. He was very patient and answered my every question no mater how stupid they probably were. When I am ready to sign up I will certainly call him.
Anonymous, Cos Cob, CT

Very helpful
Anonymous, Vass, NC

Jory Cross was quite professional in the handling of my questions and application. I was very impressed with his handling of my questions and application process.
Anonymous, Milwaukee, WI

he was wonderfull
Anonymous, Howard City, MI

He was very very helpful, and answered all my questions!!!
Anonymous, Fort Pierce, FL

He was very helpful and understanding. He's the "BEST"!!!!!
Anonymous, Eagle Creek, OR

Agent was very patient and took time to answer all my question.
Anonymous, Midland, NC

Jory was extremely knowledgable and helpful. I will be contacting him to enroll after I decide which plan is best for me.
Anonymous, San Ysidro, CA

Jory was very professional and helpful
Anonymous, Stockbridge, GA

Jory was very pleasant and very helpful!
Anonymous, Eagle Creek, OR

put me at ease
Anonymous, Indianapolis, IN

He also referred me to the appropriate section to continue my wife's health coverage after we no longer have my employer provided healthcare plan.
Anonymous, Yelm, WA

I felt I could trust him
Anonymous, Clarkston, MI

Jory Cross was very informed and was able to relay the information regarding the different plans succinctly and accurately. He returned calls promptly and was very courteous and helpful at all times.
Anonymous, Miami Beach, FL

excellent service!
Anonymous, Rancho Santa Fe, CA

All positive so far!
Anonymous, Glendale, AZ

I would always ask to speak to him
Anonymous, Shelton, WA

Jory C. was a most helpful representative. He provided unbiased resource information related to available programs and helped to meet my needs. He inspired confidence in helping make choices which, at the end of the process, left me with a feeling of satisfaction and trust that my choices were good ones. Great job!
Anonymous, Charleston, WV

jory c was probably the most helpful person that I have spoken with in regards to helping me find the right choice for my mother in law. he was totally knowledgeable and took the time to explain everything in great detail. I hung up actually surprised and very happy with my experience.
Anonymous, Harwinton, CT

I was just starting the process and Jory was very helpful. He did not push any provider or pressure me in any way I was very appreciative that I had a much clearer understanding in this journey.
Anonymous, Swampscott, MA

I have problems enrolling as I was getting out of Advantage Plan and back to basic supplement and Rx. They keep telling me I could not do it. Finally per your wonderful rep. I called Medicare and hopefully he took care of it I will call them later in the month to make sure it all went thru. Thanks Jorey.
Anonymous, Crete, IL

I will swich insurance after I confirm conversation with written details.
Anonymous, Lexington, KY

Jory seemed to know what he was talking about and was making sure I understood what the plan was about. Very informative
Anonymous, Liberal, MO

Anonymous, Lakewood, CO

Your rep. was wonderful and took care of my need for a rx plan
Anonymous, Crete, IL

Will keep in touch with Jory after my husband can review this plan with me. He was excellent
Anonymous, Southbridge, MA

Jory explained everything very clearly to me. I get very confused with insurance
Anonymous, Porter, TX

Mr.Cross gave me all information I need Except I for got to ask about the premium for Medicare Advantag plan.,?
Anonymous, Clearwater, FL

Great experience. Jory was really helpful.
Anonymous, Carmel, NY

Everything went very well.
Anonymous, Phoenix, AZ

Very nice rep. He spoke in a language I understood. Thanks....
Anonymous, West Memphis, AR

Very professional and patient
Anonymous, Frankfort, IL

The representative had very clear explanations as you what I was looking for and I will call him back when I am ready to enroll.
Anonymous, Huntsville, AL

I was very pleased and relieved with service received after 2 previous phone calls to mutual/ omaha by mistake where I received a high pressure sales attempt on 1st one and hang up on 2nd 1 when I told her I didn't want M/O! Many people would be misled when railroaded into purchasing without being given all choices available to them. Gory made a big difference and was very informative!
Anonymous, Jacksonville, FL

Very helpful & courtious
Anonymous, Placerville, CA

Not pushy at all..just laid the facts and cost out there and let me decide.
Anonymous, Sugar Land, TX

They never called back
Anonymous, East Canton, OH

Jory gave probably the best customer service I have ever received over the phone. I am 100% satisfied with the experience.
Anonymous, Huntington Beach, CA

Jory was amazing .. courteous, friendly, very, very knowledgeable about all the supplemental and drug insurance companies. Made my decision much easier.
Anonymous, Gainesville, TX

He was very courteous and knowledgeable.
Anonymous, Allons, TN

Very pleasant and patient in answering our questions or repeating what we didn't understand.
Anonymous, Indianapolis, IN

Anonymous, Oxly, MO

Jory was very knowledgable and pleasant. I probably will get my Medicare plan d with him?.
Anonymous, Port Saint Lucie, FL

He could not have been any more professional. He explained everything very thoroughly.
Anonymous, Erlanger, KY

Jory was very knowledgeable about all the confusion in trying to pick out a supplement health plan. He put me at ease making my choice for healthcare much easier. He wasn't pushing me to 'buy today' sales pitch. Thank you Jory!
Anonymous, Mound, MN

He was wonderful, will be contacting him again should any questions arise involving Medicare!
Anonymous, Yucca Valley, CA

Jory was patient with my questions and explained things in a way that put me at ease.
Anonymous, Cherry Hill, NJ

Mr Cross answered all my questions very informative, great customer service.
Anonymous, San Antonio, TX

He listened to my questions and explained what I didn't understand. Very polite.
Anonymous, California, MD

Jory Cross was helpful and patient. He was able to help me alleviate all the stress I had been feeling about enrolling.
Anonymous, Chicago, IL

Excellent service
Anonymous, Raleigh, NC

Jory C. was very helpful. I was calling on my mother's behalf and I don't know much about Medicare insurance. He was very patient and explained things thoroughly when I had questions.
Anonymous, Aldie, VA

Excellent service
Anonymous, Victorville, CA

When I first talked to the representative I asked for a day to talk o my daughter he said fine and gave me his number and extention to call back. when I called back today he remembered who I was and the plan we discused imediately, I was very impressed with this young man .
Anonymous, Starke, FL

got thru on first try, over all good experience
Anonymous, Athens, TN

Anonymous, Lake Butler, FL

I had a very pleasant experience with Jory,he is definitely an asset to your company.
Anonymous, Cairo, GA

unlike several other companies he was the best very curteous
Anonymous, Middletown, NY

Mr. Cross was very helpful with my questions and I was pleased with our conversation.
Anonymous, Spring Hill, TN

He made some comment when he was getting off the phone like oh boy made been talking to someone else or about something else
Anonymous, Torrington, CT

My contact with ehealth was very helpful and satisfying. Jory answered all my questions without making me feel rushed or pressured.
Anonymous, Jacksonville, FL

Jory Cross could be the sharpest tool in the shed.
Anonymous, Kingsland, GA

Jory was very helpful and courteous.Answered all of my questions.
Anonymous, Las Cruces, NM

I am thoroughly confused about this whole experience. Jory has been wonderful in helping me with my situation and I am so thankful that he is helping me.
Anonymous, New Paltz, NY

Still have additional questions
Anonymous, Farmington, MO

it was great working with jory. i felt he was looking after my best interests and was able to narrow down the selections that were best for me. i like very much his knowledge on the different programs.
Anonymous, Eastvale, CA

Anonymous, Hollywood, FL

I plan to buy
Anonymous, Green Bay, WI

Excellent service!!
Anonymous, Kansas City, MO

I was comletely satisfied
Anonymous, Richmond, CA

Gory was very patient, explaining very thoroughly and didn't mind repeating material.
Anonymous, Austin, TX

very satisfied with e health--thank you
Anonymous, Bryan, TX

The Representative was extremely helpful and concise providing information I needed.
Anonymous, Santa Barbara, CA

Jory Cross

Get Medicare Help from Jory Cross

Have Jory help you choose the right plan for you, or set up an appointment to speak with him about your Medicare questions.