New to Medicare with Humana? Here’s What You Need to Know

Last Updated : 10/21/20185 min read

If you’ve recently applied for a Medicare Advantage or a stand-alone Medicare Prescription Drug Plan from Humana, you may have questions about the enrollment process and what you can expect going forward. This article will tell you what happens next and where to go if you need help along the way.

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What happens after I apply for a  Medicare Advantage or stand-alone Medicare Part D Prescription Drug Plan from Humana?

Once Humana receives your enrollment paperwork, it is submitted to the Centers for Medicare & Medicaid Services (CMS) for approval. Once your application is approved, Humana will mail you a plan ID card and a packet with new member information that explains your coverage and how to access your benefits.

If you enroll in a stand-alone Medicare Prescription Drug Plan, you’ll have a separate membership ID for your plan, and you’ll continue to use your Original Medicare card for Part A and Part B services.

If you enrolled in a Medicare Advantage plan from Humana, you should no longer use your red, white, and blue Original Medicare ID card when you get medical care. Be sure to put it in a safe place, however, in case you return to Original Medicare in the future. Instead, use the membership card for your Humana Medicare Advantage plan if your provider asks to see proof of Medicare coverage when you receive health-care services.

Regardless of whether you get your prescription drug coverage through a Medicare Advantage plan or a Medicare Prescription Drug Plan, keep in mind that you must continue to pay your monthly Part B premium. If there is an additional premium for your Humana Medicare plan, you will receive a separate bill.

What happens after I apply for a Medicare Supplement (Medigap) plan from Humana?

You’ll receive your new plan ID card and benefits package from Humana after your application has been received. Be sure to present your Humana Medicare Supplement plan ID card along with your Original Medicare card when you receive medical care. Medicare Supplement plans may come with a 30-day “free look” period you can use to evaluate your plan benefits. Here’s how it works: If you’re enrolled in a Medicare Supplement plan, you can try out a second Medigap policy for 30 days. You must pay both plan premiums for the first month. In your application for the second plan, you must agree to cancel the second policy after 30 days. After the first month, you can either cancel your original Medigap plan, or, if you decide you like your first policy better, you cancel your second Medigap plan instead. This is your opportunity to try out a new Medicare Supplement plan, while keeping your original plan if you change your mind.

What if I have questions about my Humana Medicare plan application?

You can contact Humana Customer Care at the following numbers:

  • Medicare Supplement plans: 1-800-866-0581
  • Medicare Part D Prescription Drug Plans: 1-800-281-6918
  • Medicare Advantage plans: 1-800-457-4708
  • TTY users call 711

When will my Humana plan coverage start?

The date that you enroll in your  Medicare health or prescription drug plan through Humana determines your effective date of coverage; Humana will give you your coverage date after you apply. If you have coverage for prescription drugs and you need to fill a prescription before your ID card arrives in the mail, you may print your confirmation page from your online application, along with a copy of your enrollment form, and show it to the network pharmacy for your Humana plan. Be sure to specify which plan you have enrolled in so that your benefits (for example, expenses that count towards your deductible) are calculated correctly.

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Can I manage my Humana Medicare plan online?

You can register for a MyHumana account here. Your MyHumana account lets you find network providers, manage and pay your bills, monitor claims, track health-care costs, and review plan benefits. You can also download the MyHumana mobile app if you use a tablet or smartphone.

If you need any forms to manage your Humana plan coverage or benefits, you can find them here.

To check if your prescription medications are included in your Humana plan formulary, or list of covered prescription drugs, you can look up that information here. Remember, under Medicare rules, plans may make changes to their formulary at any time, but you will be notified in writing before these changes take place.

To access Humana’s online database of frequently asked questions related to Medicare plans, go here. You’ll also find information on how to contact Humana Customer Service if you need additional help.

Would you like help exploring other Humana plan options that fit your Medicare needs and budget? You can visit the Humana page to learn more and view a wide selection of Humana’s Medicare health plans. Or, click on the Find Plans button to start browsing plans right now.


*Humana is a Medicare Advantage [HMO, PPO and PFFS] organization and a stand-alone prescription drug plan with a Medicare contract. Enrollment in any Humana plan depends on contract renewal. [Benefits, premiums and/or member cost-share] may change on January 1 of each year. The [Formulary, pharmacy network, and/or provider network] may change at any time. You will receive notice when necessary.

**Humana Inc. and its subsidiaries (“Humana”) do not discriminate on the basis of race, color, national origin, age, disability, or sex.

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