New to UnitedHealthcare Medicare? Here’s What You Need to Know

Pamela Cannaday by Pamela Cannaday | Licensed since 2011
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This article was updated on: 10/21/2018

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As a new member of a UnitedHealthcare Medicare Advantage plan or Medicare Part D Prescription Drug Plan, you may have questions about how your plan works and where to go if you need help. This guide will help you get the most of your benefits and find answers to some frequently asked questions.

How do I pay my UnitedHealthcare Medicare Advantage plan premium?

You can pay your plan premium in one of three ways:

  • Automatic deduction from your monthly Social Security or Railroad Retirement Board benefits check.
  • Automatic electronic funds transfer (EFT) from your bank’s checking or savings account.
  • Writing a check or money order and mailing it in with the payment form that will be sent to you.

You can download the form to arrange for automatic deduction from your checking or savings account

You can get the form to set up automatic deduction from your monthly Social Security or Railroad Retirement Board benefits .

How can I save money on medications with my UnitedHealthcare Medicare Part D prescription drug coverage?

UnitedHealthcare offers a mail-order delivery service called OptumRx that may help you save money on medications you take daily or over the long term. You may be eligible for $0 copayments on many lower-tiered prescription drugs if you order a 90-day supply of certain Tier 1 or Tier 2 medications. If you’re not sure if your prescription drugs qualify for this benefit, look up your plan’s formulary (list of covered drugs) to find out which cost tier they fall under. Remember, formularies may change at any time, but you’ll be notified by your UnitedHealthcare Medicare plan if necessary.

You can enroll in UnitedHealthcare’s home delivery program in three ways:

  • Register for an online account In addition to signing up for home delivery, you can manage your prescription drug benefits online.
  • Call OptumRx toll-free at 1-877-889-6358 (TTY 711) and set up home delivery over the phone (operators are available 24/7).
  • Complete and return it by mail. Make sure to include your written prescriptions with the application.

What if my medication isn’t covered by my UnitedHealthcare Medicare Advantage plan or stand-alone Medicare Part D Plan?

If you currently take a prescription drug that isn’t covered under your UnitedHealthcare Medicare plan formulary or has certain restrictions, UnitedHealthcare may pay for a 31-day temporary supply in some situations so that you have time to discuss alternatives with your doctor. If you’re eligible, this option is available to you during the first 90 days you are enrolled in your United Healthcare Medicare coverage, and you’ll need to fill the prescription at a UnitedHealthcare network pharmacy.

Once the 31-day “transition” supply has passed, UnitedHealthcare may choose to stop covering your prescription drug. You should discuss with your doctor or other prescriber whether alternative medications may be available that are covered by your UnitedHealthcare Medicare plan. Or, you or your prescriber complete  to request an exception to your plan’s formulary or to have the restrictions exempted. It’s important to note that your plan my change its formulary at any time, but they will notify you in writing before they do.

The rules are different if you currently live in a long-term care facility. Visit for more information on your options if you’re a new member of a UnitedHealthcare Medicare plan and the plan doesn’t cover a medication you need.

Can I manage my UnitedHealthcare Medicare Advantage plan or Medicare Part D coverage online?

You can register for an online account at UnitedHealthcare (you’ll need your plan ID card to register). If you use a tablet or smartphone, you can also download the free Health4Me mobile app for Android and for Apple devices You can use your app or online account to find network providers, monitor claims, track expenses, and find answers to frequently asked questions.

Who can I call about questions with my UnitedHealthcare Medicare Advantage or Part D Prescription Drug Plan?

If you are enrolled in a UnitedHealthcare Medicare Advantage plan or Medicare Part D Prescription Drug Plan,

You can also find UnitedHealthcare Medicare Advantage forms and publications online; visit for a list of documents you can view, download, and print to help you manage your benefits.

Reach the Customer Service department by mail at:

UnitedHealthcare Customer Service
PO Box 29675
Hot Springs, AR 71903-9802

Hopefully, you now have a better idea of how to make the most of your UnitedHealthcare Medicare plan and all the member services available to you. If you’re interested in learning about other coverage options, visit the UnitedHealthcare Medicare profile page for more information. To view plan options at your convenience, click the Find Plans button to get started.

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